Onsite & field services
Engineers at your site, for single jobs, projects or on a permanent basis.
Break/fix
Fault finding and repair on clients, servers, network and peripherals.
IMAC/R/D
Install, move, add, change, remove and dispose of workplaces.
Hardware and spare part swaps
Swapping devices and components after a part arrives, including return shipping.
Rollouts
Deploying and commissioning new devices at one site or many.
Smart hands / remote hands
Hands on site for your remote team: reboots, visual checks, re-patching, console access.
Resident engineer
A dedicated engineer on agreed days or full time at your premises.
Office and site moves
Disconnect, move coordination and rebuild of IT, also at weekends.
Out-of-hours work
Work in maintenance windows in the evening, at night or at weekends.
Workplace & devices
From the boxed device to a ready-to-use workplace.
Staging and imaging
Preparation, image installation and configuration before delivery.
Windows Autopilot and Intune
Hash registration, pre-provisioning and enrolment in mobile device management.
Windows 11 migration
Assessment, planning and migration of your clients including data transfer.
Printers and peripherals
Setup, configuration and maintenance of printers, scanners and docks.
Meeting rooms and digital signage
Installing displays, conferencing equipment and Teams rooms.
Hardware upgrades
Memory, SSD and component upgrades for PCs, laptops and servers.
Network & data centre
Building and maintaining the infrastructure your IT runs on.
Structured cabling
Copper and fibre cabling, patch panels, testing and documentation.
Switches, routers and firewalls
Installing, configuring and replacing active network equipment.
Wi-Fi
Site surveys, planning and installation of access points.
Rack & stack
Mounting, cabling and commissioning servers, storage and network in the rack.
Transceivers and optics
Selecting, supplying and fitting compatible SFP, QSFP and DAC modules.
Data centre moves and decommissioning
Planning, removal, transport and re-commissioning, or proper decommissioning.
Site surveys
Recording rooms, racks, power and cabling before a project.
Managed services
Ongoing operations for a fixed monthly fee.
Service desk
Help for your staff by phone, email and remote access.
Managed workplace
Monitoring, patch management and software deployment for all clients.
Managed network
Monitoring and maintenance of switches, Wi-Fi and site links.
Managed firewall
Operation, updates and rule management of your firewall.
Backup and recovery
Monitored backups for servers and Microsoft 365 with regular restore tests.
Managed Microsoft 365
Users, licences, Exchange, Teams and SharePoint from one provider.
Servers and virtualisation
Operation of Windows servers, Hyper-V and VMware.
Endpoint security
Antivirus and threat detection on every device, centrally managed.
Security & consulting
A clear view of your IT and a plan for the next steps.
IT security check
Review of firewall, Active Directory, endpoints and backups.
Phishing simulation and training
Raising staff awareness with realistic tests.
NIS2 readiness
Assessment and action plan for the NIS2 requirements.
Incident response planning
Incident handbook, recovery plan and contacts for an emergency.
Cloud migration
Moving files, email and servers to Microsoft 365 and Azure.
IT consulting
An external IT lead for planning, budget and vendor selection.
Hardware & lifecycle
Procurement, operation and disposal from one provider.
Procurement
Network, server and storage hardware through our B2B shop hexwaren.de.
Spare part logistics
Stocking and supplying spare parts for your sites.
Asset inventory
Recording and labelling your devices with serial numbers and location.
Warranty handling
We log the fault with the manufacturer and fit the replacement part.
Data erasure
Secure erasure of storage media with an erasure record per device.
Take-back and disposal
Collecting old devices and disposing of them as required by law.
Talk to us about your next job.
Send us the site, the task and your preferred date. You receive a firm confirmation with date and engineer.