What partners send us
- Hardware swaps after a part arrives: server, switch, disk, power supply
- Smart hands in the rack: reboot, visual check, re-patch ports, report LED status
- Installing and commissioning new devices
- Rollouts and swaps across many branches
- Fault finding together with your remote team
- Collecting and returning old parts
What we need for a job
- Your ticket number
- Address and contact on site with phone number
- Preferred time window
- Task and expected result, ideally with a work instruction
- Access notes: sign-in, ID, keys, rack
- Parts: on site, in transit with tracking number, or from us
Jobs in six countries
We are based in Ingolstadt, Germany. Before we confirm, we check the site, date and engineer for your job.
- GermanyHead office
- AustriaAT
- SwitzerlandCH
- LiechtensteinLI
- LuxembourgLU
- United KingdomUK
From ticket to closure report
Request
You send site, task and preferred date via the form or by email.
Review
We confirm access, contact on site, parts and scope.
Confirmation
You receive the date, time window and the engineer's name.
Execution
The engineer works to your instructions and agrees any deviation with you at once.
Closure
You receive a report with times, result, photos and serial numbers.
Job request
You receive a confirmation with date and engineer. For urgent jobs, please also call us.
Frequently asked questions
Do your engineers work in our name?
Yes, if you wish. The engineer introduces themselves as your service partner and gives out your contact details.
How do you bill?
Single jobs are billed with a flat fee for travel and the first hour, then by time. For regular jobs we agree a framework contract with fixed prices.
What if a part is missing or doesn't fit?
The engineer calls you straight away. You decide whether we wait, book a second visit or supply a part from our shop.
Which countries do you cover?
Germany, Austria, Switzerland, Liechtenstein, Luxembourg and the United Kingdom. For other countries, send us your request and we will give you a firm answer before confirming.
Which language do you work in?
Jobs, coordination and reports in English or German.